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Technical Support Engineer - Storage & Networking Technology
The Elevator Pitch: Why will you enjoy this new opportunity?
Do the words iSCSI, Fabric, SAN, NVMe, IOPS and Arrays get your blood pumping? Do you thrive on learning new storage technologies or expanding your existing storage technology expertise? What about solving storage issues ranging from the simple to the highly complex? Are you a natural collaborator that craves working with enthusiastic, creative, customer focused teams that support the worlds leading edge software products spanning every imaginable industry across the entire globe?
The VMware Global Support team is powered by individuals and teams working together to deliver world class support to over 250,000 organizations in 100+ countries and we are looking for people like you!
Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?
As a Technical Support Engineer, we will take your current expertise and expand your storage knowledge to new heights! You could soon be partnering with our customers to troubleshoot, understand, and overcome challenges in their storage environments.
· We start with enhancing your current knowledge! We want you to be confident, ready, and capable of working through technical challenges. From Day 1 your education will be a focus. In Depth and relevant training will see you successful with customers and earning VMware’s vaunted professional certificates.
· Once onboarding is completed you will be partnered with team members that have deep technical knowledge and deliver exceptional customer experience.
· This gives you the opportunity to learn from the best of the best. All before you manage your first customer interaction solo!
· As your skills expand you will be introduced to additional storage products and supporting technologies, work closely with senior technical team members to drive product improvements, mentor new team members, and work with our most elite customers.
· VMware knows the world is always moving forward. We move with it. We strive to not only make you an expert but keep you there. Continuous training, career development, and a focus on providing superior customer support makes sure you are always growing and ready to exceed the customers expectation for support delivery.
The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?
As a Technical Support Engineer you will be responsible for resolving customers storage technical difficulties. Crucial qualities for this role are being team oriented, highly motivated, eager to always be learning, strong technical problem-solving skills and most important of all, customer centric.
Your success in this role will pivot around:
· Expanding on your current storage fundamentals and integrating your knowledge to VMware products.
· Being highly communicative and willing to learn and practice new communication methods.
· Able to apply logic to a situation and able to work creatively when information may be disjointed or missing.
· Provide World Class Support to our customers.
· Partner with Engineering teams, field teams, customer success teams to provide wholistic and meaningful solutions.
· Sharing your knowledge. Be it with Knowledge Base articles, developing micro trainings for peers and customers, partnering with peers or spending time with a customer to increase their knowledge of VMware products.
· Work in an environment of trust, on-going development, and coaching, where you are empowered to develop and achieve success, surrounded, and supported by a team of highly skilled engineers and supported by a leadership team involved in and committed to your success.
Where is this role located?
· Flexible: The location of this role is flexible within the Bangalore. Work will be done from an office some days during the week and other days from a non-VMware building.
What are the benefits and perks of working at VMware?
You and your loved ones will be supported with a competitive and comprehensive benefits package. Explore the VMware Benefits page for additional details. Please note, benefits change by country, please select your country from the drop-down menu in the top right corner. www.benefits.vmware.com
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